If you're looking to unlock your potential in Salesforce AI, you're in the right place. Salesforce offers a variety of AI training and certification opportunities that can take your skills to the next level.
Salesforce has a dedicated AI training program that covers everything from the basics of AI to advanced topics like machine learning and natural language processing. This program is designed to help you get hands-on experience with Salesforce's AI features.
With Salesforce's AI training, you can learn how to build custom AI models and integrate them with your existing Salesforce applications. This can help you automate tasks, improve customer engagement, and drive business growth.
By taking advantage of Salesforce's AI training and certification opportunities, you can gain the skills and knowledge you need to succeed in the field of AI and Salesforce.
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Learning Opportunities
Trailhead is Salesforce's free online learning platform where you can finish both certifications, including the AI Associate and AI Specialist Certifications.
To get started, you can enroll in the Salesforce AI Associate Course, which is tailored for professionals aiming to demonstrate their expertise in leveraging Salesforce Einstein Associate Course principles to inform strategies and guide stakeholder decisions.
The course is essential for those seeking to deepen their understanding of data management, security considerations, and the integration of common business and productivity tools with Salesforce Customer 360.
Salesforce offers free AI training and certifications, which are designed to break down barriers to AI upskilling and ensure everyone can stay ahead in a rapidly evolving field.
These certifications are practical, actionable AI skills that you can apply directly in your career and are designed for different levels of expertise.
You can take the AI Specialist Certification, which provides a deeper exploration of technologies such as neural networks, deep learning, and algorithm development.
This advanced certification is designed to help you tackle more complex AI challenges and stand out in your organization as an AI expert.
You can also explore more learning opportunities with TechForce Academy Certifications, which complement Salesforce's AI training and give you even more versatility in the workplace.
The AI Skills Quest on Trailhead is another fun way to learn AI fundamentals and become an AI whiz, and you can even be entered to win a voucher for the Salesforce AI Associate Certification exam.
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Free Certifications and Workshops
Salesforce is making two AI certifications free through December 31, 2025: the AI Associate Certification and the AI Specialist Certification.
These certifications are designed to help you apply AI to real-world business situations.
If you've already signed up for one of these exams and paid for it, don't worry - Salesforce may issue you a refund.
Individuals who have registered for the Salesforce Certified AI Associate exam on or after September 23, 2024, will receive a refund via the payment method they used.
Similarly, individuals who have registered for the Salesforce Certified AI Specialist exam will also receive a refund, regardless of exam schedule date.
Here are the free AI certifications available:
- AI Associate Certification
- AI Specialist Certification
Salesforce will also offer virtual hands-on workshops starting in November 2024, including "How to Build Your First Agent" and "Get Started with Copilot".
Certification Process
To get certified in Salesforce AI, you can enroll in the Salesforce AI Associate Course, which is tailored for professionals aiming to demonstrate their expertise in leveraging Salesforce Einstein Associate Course principles.
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This course is a great way to deepen your understanding of data management and security considerations, as well as integrate common business and productivity tools with Salesforce Customer 360.
The course will teach you Salesforce AI and prepare you for the Salesforce AI Associate Certification exam, which you can pass on your first attempt with the right knowledge and skills.
You can also explore Salesforce's free AI certifications, which are designed for different levels of expertise and offer practical, actionable AI skills that you can apply directly in your career.
These certifications make it simple for anyone to get certified in AI, and they're a great way to enhance your ability to apply AI principles in a Salesforce environment.
Trailhead Sign Up
To get started with Salesforce AI training, create a free account on Trailhead, the hub for Salesforce’s AI courses and certification exams. This is your first step towards gaining expertise in AI.
Trailhead offers a range of courses to suit different experience levels, including the AI Associate Certification and the AI Specialist Certification. Both certifications cover essential AI concepts and practical applications.
Salesforce’s training is self-paced, so you can move through the material at your own speed. This flexibility is perfect for those balancing a full-time job or studying part-time.
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Career Development
Salesforce is committed to upskilling its 72,000-person workforce using trusted AI, and employees are using AI-powered tools to focus on more meaningful work.
The company has rolled out over 100 AI-powered tools and technologies to help its global workforce use AI, with nearly 40% of the 2.6 million AI and data badges earned on Trailhead belonging to Salesforce employees.
Salesforce employees have saved nearly 3 million work hours since the launch of Slack AI in February, which uses a conversational interface to find answers, summarize information, and spark ideas.
The company has dedicated a floor in its headquarters in San Francisco, called the AI Knowledge Center, to create immersive learning experiences for employees around the world.
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Salesforce has committed $50 million to training employees worldwide and closing the skills gap in artificial intelligence, helping reskill thousands of people and provide new career possibilities in the AI area.
You can gain the expertise needed to thrive in the evolving AI job market with Salesforce's free AI training, which is available to anyone and makes you more competitive in a world where AI is reshaping every industry.
By the end of 2025, you could be among the thousands of professionals who have closed the AI skills gap and are leading AI innovation in their fields.
Salesforce is offering free exams for the Salesforce AI Associate and/or the Salesforce AI Specialist certifications, which is a great opportunity to prepare for the future of technology.
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Certification in Today's Job Market
The demand for AI skills is soaring, and having a certification from Salesforce, a leader in AI and CRM, will give you a serious edge in the job market. According to Salesforce research, more than two-thirds of workers haven't used AI in their jobs, and only 15% feel they have the training they need to work with AI effectively.
The skills gap is a major barrier to widespread AI adoption, but Salesforce's free AI training is addressing this gap by offering comprehensive AI certification training. This training provides practical knowledge that can help you apply AI to real-world business situations.
Salesforce's free AI certifications are designed for different levels of expertise and offer actionable AI skills that you can apply directly in your career. The two AI certifications available for free through December 31, 2025, are the AI Associate Certification and the AI Specialist Certification.
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The Future of Work
The Future of Work is looking bright, with 60% of global workers excited about the prospect of using Generative AI for their jobs.
Executives surveyed estimated that 40% of workers will have to reskill in the next three years due to AI, highlighting the need for upskilling and training.
AI is not just for developers or data scientists, but can be used by anyone in business, from salespeople to marketers, to write stronger prospecting emails, solve issues, and create personalized journeys for customers and prospects.
40% of workers will need to reskill in the next three years due to AI, making it essential to determine which tools and skills to focus on.
AI can help speed up processing time, allowing us to focus on the human aspects of our jobs, like building relationships and solving complex problems.
Certifications in Today's Job Market
AI has become an essential component of contemporary business operations, dominating industries like retail, banking, and healthcare.
More than two-thirds of workers haven't used AI in their jobs, and only 15% feel they have the training they need to work with AI effectively, creating a significant AI skills gap.
Salesforce research highlights this gap, emphasizing the need for comprehensive AI certification training to bridge the gap.
By offering free AI training and certifications, Salesforce is addressing this gap and making it simple for anyone to get certified in AI.
The AI Associate Certification and AI Specialist Certification are two free certifications available from Salesforce, designed for different levels of expertise and offering practical, actionable AI skills.
Here are the free certifications available from Salesforce:
- AI Associate Certification
- AI Specialist Certification
These certifications offer a serious edge in the job market, particularly for companies seeking AI experts, and can help you apply AI to real-world business situations.
Frequently Asked Questions
Can AI be used in Salesforce?
Yes, AI can be integrated into Salesforce to enhance customer and employee experiences. With Agentforce, you can create and deploy assistive AI experiences natively in Salesforce to boost efficiency and productivity.
Sources
- https://www.saasguru.co/salesforce-online-training/ai-associate-certification-course/
- https://www.salesforce.com/news/press-releases/2024/09/18/ai-training-opportunities/
- https://www.salesforce.com/blog/learn-ai-skills-on-trailhead/
- https://www.linkedin.com/pulse/free-salesforce-ai-training-certifications-christine-marshall-afahe
- https://www.techforceacademy.com/salesforce-free-ai-training-certifications/
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